Communication Skills Class 10 Employability Skills Artificial Intelligence, Based on the CBSE Curriculum, Explores the different ways of communication, types, and methods.

The barriers to communication and ways to overcome them, the feedback, and writing skills. All Combines give an immersive learning experience to enhance communication skills.

Definition of Communication

The imparting or exchanging of information by speaking, writing, or using some other medium and means of sending or receiving
information. (Source: CBSE)

OR (Simplified)

The exchange of information between the sender and receiver with the help of a medium is known as Communication.

Methods of Communication

Flow Chart of Communication

Origin: The word ‘Communication’ comes from the Latin word commūnicāre, meaning ‘to share’.

Clear and concise communication is of immense importance in the work and business environment as there are several parties involved.

Various stakeholders, like, customers, employees, vendors, media, etc., are always sending important information to each other.

Communication has three Important Parts:

TransmittingThe Sender sends (transmits) the message through one medium or another.
ListeningThe Reciever listens or understands the Message
FeedbackThe Reciever conveys their understanding of the message to the sender in the form of feedback to complete the communication cycle

Communication Process and Elements

The Different Elements of a communication cycle are:

  1. Sender: the person beginning the communication.
  2. Message: the information that the sender wants to convey.
  3. Channel: the means by which the information is sent.
  4. Receiver: the person to whom the message is sent.
  5. Feedback: the receiver’s acknowledgment and response to the message.
CBSE Employability Skills Class 10 Elements of Communication
Image Source: CBSE Employability Skills Class 10

Methods of Communication:

  1. Face-to-face informal
    1. It helps the message to be understood Clearly and Quickly
    2. Since body language can be seen in this case; it adds to the effectiveness of the communication.
  2. E-mail
    1. Can be used to communicate quickly with one or many individuals in various locations.
    2. It offers flexibility, convenience, and low-cost
  3. Notices/Posters
    1. It is effective when the same message has to go out to a large group of people.
    2. Generally used where email communication may not be effective.
    3. Ex: “Change in the lunchtime for factory worker”
  4. Business Meetings
    1. Generally addressed to a group of people.
    2. Can be related to business, management, and organizational decisions.
  5. Other Methods
    1. Social networks, messages, phone calls for communication, newsletter, blog, etc

Choosing the right method of communication depends on:-

  • Target audience
  • Costs
  • Kind/type of information
  • Urgency/priority

The methods of communication you choose could affect your relationship with peers, supervisors, and customers.

It is, therefore, vital that you spend considerable time and consider all factors in choosing the right methods to aid you in your tasks

Learning Objectives of Effective Communication

  1. Development of Interpersonal Skills
  2. To express effectively & with maximum efficiency

Verbal Communication

Verbal communication includes sounds, words, language, and speech.

Speaking is one of the most effective and commonly used ways of communicating. It helps in expressing our emotions in words.

By improving your verbal communication skills you will build rapport and have a better connect

Types of Verbal Communication

Interpersonal Communication: 

  • This form of communication takes place between two individuals and is thus a one-on-one conversation. It can be formal or informal.
  • Examples:
    1. A manager discussing the performance with an employee.
    2. Two friends discussing homework, etc

Written Communication: 

  • This form of communication involves writing words. It can be letters, circulars, reports, manuals, SMS, social media chats, etc. It can be between two or more people.
  • Examples:
    1. A manager writing an appreciation e-mail to an employee
    2. Writing a letter to grandmother enquiring about health.

Small-Group Communication: 

  • This type of communication takes place when there are more than two people involved. Each participant can interact and converse with the rest.
  • Examples:
    1. Press conferences
    2. Board meetings
    3. Team meetings

Public Communication

  • This type of communication takes place when one individual addresses a large gathering.
  • Examples:
    1. Election campaigns
    2. Public speeches by dignitaries

Related QuestionAdvantages and Disadvantages of Verbal Communication

Advantages of Verbal Communication

Given below are the advantages of Verbal Communication:-

  1. It is an easy mode of communication in which you can exchange ideas by saying what you want and get a quick response.
  2. Verbal communication also enables you to keep changing your interaction as per the other person’s response.

Disadvantages of Verbal Communication

Since verbal communication depends on written or spoken words, sometimes the meanings can be confusing and difficult to understand if the right words are not used

Mastering Verbal Communication

Most people tend to get nervous while speaking in front of a large group, or even while speaking to their teachers, managers, or supervisors

Focusing on the following points can help you to enhance and master your verbal communication skills.

Think Before You Speak1. Think about your topic.
2. Think about the most effective ways to make your listeners
Concise and Clear1. Speak clearly, loudly, and at moderate speed.
2. Be sure the information you want to share is to the point.
3. Do not repeat the same sentences.
Confidence and Body Language1. Be confident.
2. Maintain eye contact, stand straight and be attentive.
3. Be friendly

Non-verbal Communication

Definition: Non-verbal communication is the expression or exchange of information or messages without using any spoken or written word.

Here, we send signals and messages to others, through expressions, gestures, postures, touch, space, eye contact, and paralanguage.

Importance of Non-verbal Communication

In our day-to-day communication:

  • 55% of communication is done using body movements, face, arms, etc.
  • 38% of communication is done using voice, tone pauses, etc.
  • Only 7% of communication is done using words.

Related QuestionImportance of Non-verbal Communication

Types of Non-verbal Communication

1. Facial Expressions

MeaningOur expressions can show different
feelings, such as Happiness,
Sadness, Anger, Surprise, Fear, etc
Effective Usage• Smile when you
meet someone.
• Keep your face relaxed.
• Match your expressions
with your words.
• Nod while listening.

2. Posture

MeaningPostures show our confidence and
feelings. For example, a straight
body posture shows confidence
while a slumped posture is a sign of
Effective UsageKeep your shoulders
straight and body relaxed.
• Sit straight while resting
your hands and feet in
relaxed position.
• While standing, keep your
hands by your sides.

3. Gesture or Body Language

MeaningGestures include body movements
that express an idea or meaning.
For example, raising a hand in
class to ask a question and biting
nails when nervous.
Effective Usage• Keep your hands open.
• Avoid pointing your finger
at people.
• Tilt your head a bit to show
that you are attentive.

4. Touch

MeaningWe communicate a great deal
through touch. For example,
a firm handshake to display
confidence and pat on the back
to encourage someone.
Effective UsageShake hands firmly while
meeting someone.
• Avoid another touch
gestures during formal

5. Space

MeaningSpace is the physical distance
between two people. The space
between tow persons while
communicating, generally depends
on the intimacy or closeness
between them.
Effective Usage• Maintain proper space
depending on the
relationship, which could
be formal or informal or
the closeness with the
person with whom you
are talking.

6. Eye Contact

MeaningThe way we look at someone can
communicate a lot. Eye contact
shows that we are paying attention
to the person as opposed to looking
away, which can make the other
person feel ignored.
Effective Usage• Look directly at the person
who is speaking.
• Avoid staring; keep a
relaxed look.
• Maintain eye contact with
intermittent breaks.

7. Paralanguage

MeaningHow we speak affects our communication and includes the
tone, speed and volume of our voice. For example, talking fast may show happiness, excitement or nervousness while speaking slow may show seriousness or sadness.
Effective Usage• Use a suitable tone
and volume
• Maintain a moderate speed
while talking

Visual Communication

Visual communication proves to be effective since it involves interchanging messages only through images or pictures and therefore, you do not need to know any particular language for understanding it.

It is simple and remains consistent across different places.

A few Common types of visual communication are shown below:-

Meaning Information (Image)
Under construction

No pets allowed
No parking zone
No entry
Danger warning
Under CCTV surveillance
No mobile phone

Communication Cycle and Importance of Feedback

Feedback is an important part of the communication cycle

For effective communication, it is important that the sender receives an acknowledgment from the receiver about getting the message across. While a sender sends information, the receiver provides feedback on the received message.

Feedback can be positive or negative

Types of Feedback

Positive Feedback ✅Job finished perfectly. Good Job!
Negative Feedback ❌Please smile when you talk to hotel guests
No Feedback 🚫It is also a feedback in itself which indicates disagreement of ideas

A Good Feedback is Always:-

  • Specific
  • Helpful
  • Kind

Feedback, if shared properly, can help reinforce existing strengths and can increase the recipient’s abilities to rectify errors. It can have a long-term effect on managing and achieving goals.

Good feedback is one that is:

  • Specific: Avoid general comments. Try to include examples to clarify your statement. Offering alternatives rather than just giving advice allows the receiver to decide what to do with your feedback.
  • Timely: Being prompt is the key, since feedback loses its impact if delayed for too long.
  • Polite: While it is important to share feedback, the recipient should not feel offended by the language of the feedback
  • Offering continuing support: Feedback sharing should be a continuous process. After offering feedback, let recipients know you are available for support.

Importance of Feedback

Feedback is the final component and one of the most important factors in the process of communication since it is defined as the response given by the receiver to the sender.

Reasons why feedback is important:

  • It validates effective listening: The person providing the feedback knows they have been understood (or received) and that their feedback provides some value.
  • It motivates: Feedback can motivate people to build better work relationships and continue the good work that is being appreciated.
  • It is always there: Every time you speak to a person, we communicate feedback so it is impossible not to provide one.
  • It boosts learning: Feedback is important to remain focused on goals, plan better and develop improved products and services.
  • It improves performance: Feedback can help to form better decisions to improve and increase performance.

Session 5: Barriers to Effective Communication

What is Effective Communication?

There are different methods of communication: non-verbal, verbal, and visual.

However, all these methods can only be effective if we follow the basic principles of professional communication skills.

These can be abbreviated as 7 Cs i.e., Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous.

7 C's of Effective Communication Image Class 10

The Barriers to Effective Communication

There are many reasons for interpersonal communication to fail. This results in many issues, the message may not be received the way the sender intended and hence lead to miscommunication

Physical Barriers

Definition: Physical barrier is the environmental and natural condition that acts as a barrier to communication in sending a message from sender to receiver.

For example: text messages are often less effective than face-to-face communication

Linguistic Barriers

Definition: The inability to communicate using a language is known as a language barrier to communication. (The most common communication barriers)

Example: Slang, professional jargon, and regional colloquialisms can make communication difficult.

Interpersonal Barriers

Definition: When the sender’s message is received differently from how
it was intended. It becomes difficult to communicate with someone who is not willing to talk or express their feelings and views.

Example: Stage fear, lack of will to communicate, and personal differences can create interpersonal barriers to communication.

Organizational Barriers

Definition: Organizations are designed on the basis of formal hierarchical structures that follow performance standards, rules, regulations, procedures, policies, behavioral norms, etc. All these affect the free flow of communication in organizations.


  1. Superior-subordinate relationships in a formal organizational structure can be a barrier to free flow of communication.
  2. Sometimes due to the stringent rules, the employees find it difficult to communicate with their peers too.

Cultural Barriers

Definition: Cultural barriers is when people of different cultures are unable to understand each other’s customs, resulting in inconveniences and difficulties.

Example: People sometimes make stereotypical assumptions about others based on their cultural background, this leads to differences in opinions.

Ways to Overcome Barriers to Effective Communication

  • Use simple language
  • Do not form assumptions on culture, religion or geography
  • Try to communicate in person as much as possible
  • Use visuals
  • Take the help of a translator to overcome differences in language
  • Be respectful of other’s opinions

Writing Skills — Parts of Speech

Writing skills are part of verbal communication and include e-mails, letters, notes, articles, SMS/chat, blogs, etc.

A sentence is a group of words that communicates a complete thoughtA group of words, which does not make complete sense, is known as a phrase
Example: Pooja goes to school.Example: Pooja goes.


TINS” simple rule that helps you capitalise words correctly, Each letter in the word TINS refers to one Capitalisation Rule.

  • T (Titles) : Capitalise the first letter in the titles used before people’s names.
  • I ( Word ‘I’) : Capitalise the letter ‘I’ when it is used as a word (Pronoun).
  • N (Names) : Capitalise the first letter in the names of people, places, days and months.
  • S (Starting Letter) : Capitalise the first letter in every sentence.



A certain set of marks, such as full stop, comma, question mark, exclamation mark, and apostrophes are used in communication to separate parts of a sentence for better clarity of message are called Punctuation Marks.

➡️ List of Important Punctuation Marks:

Full Stop (.) :

  1. Used at the end of a sentence
  2. Used with the short form of long words.
  3. Example: Omar is a professor. His students call him Prof. Omar.

Comma (,)

  1. Used to indicate a pause in the sentence.
  2. Used to separate two or more items in a row.
  3. Example: Before walking away, Lalit waved his hand.

Question Mark (?)

  1. Used at the end of a question.
  2. Example: Where is your book?

Exclamation Mark (!)

  1. Used at the end of a word or a sentence to indicate a strong feeling.
  2. Example: What a beautiful dress!

Apostrophe ()

  1. Used followed by an ‘s’ to show possession or belonging.
  2. Used with a shortened form of words in informal speech.
  3. Example: That is Laado’s cat. OR He isn’t coming today.

Basic Parts of Speech

The part of speech indicates how a particular word functions in meaning as well as grammatically within the sentence.

Some examples are nouns, pronouns, adjectives, verbs, and adverbs.

Parts of Spech