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Customer churn or attrition is one of the toughest challenges for every organization. Acquiring a new client is more expensive than retaining an existing customer. The customer churn directly affects the company’s operating costs and market spending. This happens if a consumer is no longer a paid customer of a certain company. Using an AI application, it is possible to identify a customer’s feelings with data sets such as phone records, web chats and feedback on social media platforms. Which of the following domains can help an organization predict customer churn?

(i) Metrices

(ii) Computer Vision

(iii) Natural Language Processing 

iv) Data Science

Topic AI Project Cycle
Type MCQ
Class 10

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1 Answer


The correct option is Option 3 NLP.

Study more about AI Project Cycle at AI Project Cycle Class 10

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